How do I view my Call History?

How do I change my Account Information?

How do I recharge Long Distance?

How do I know my Long Distance balance?

How do I view and configure my DID Phone Numbers?

How do I change or edit my SIP Password?

How do I edit my Voicemail Password?

How do I set my PIN to use the service when I am away from my computer?

How do I access my Password?

Account Information

View or edit your account information. Click on "Update" to confirm your information.

• Phone Number:
  Displays the phone number associated with the account information shown.
• First Name:
  Displays the user's first name.
• Last Name:
  Displays the user's last name.
• Company:
  Displays the user's company name (if applicable).
• Address:
  Displays the user's street address (use two lines, if needed).
• City:
  Displays the user's city.
• State:
  Displays the user's state or province.
• Postal Code:
  Displays the user's zip/postal code.
• Country:
  Choose your country from the drop down box.
• Time Zone:
  Choose your time zone from the drop down box.
• Language:
  Choose your language from the drop down box.
• Email address:
  Displays the user's email address registered with their account.
• PSTN Phone:
  Displays the user's Public Service Telephone Network (PSTN) phone number.
• PSTN Fax:
  Displays the user's Public Service Telephone Network (PSTN) fax number.

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Virtual Number

This is where you manage all the options related to your Virtual Numbers.

• Search by Virtual Number (Primary Account Holders only)
  Enter the phone number that you would like to display information on and click on "Search".
• Virtual Number
  Displays the phone number that is currently being edited, the person's name that is registered with that phone number, and the pay as you go call credit limit for that phone number.
• VM Password
  Password to access your voicemail.
• SIP Password (Primary Account Holders only)
  Password used to configure your softphone or device to use our service.
• Set up Calling Card Access (Primary Account Holders only)
  Click this link to set up the calling card gateway pin number and store phone numbers for pinless dialing.
• Allow Continental US and Canada LD (Primary Account Holders only)
  Check this box if you would like the ability to call the Continental US and Canada.
• Allow International LD (Primary Account Holders only)
  Check this box if you would like the ability to call Internationally.
• Allow Incoming 800 Calls (Primary Account Holders only)
  Check this box if you would like the ability to receive incoming toll free calls.
• Enable VM (Primary Account Holders only)
  Check this box if you would like to enable your voicemail.
• Include in White Pages
  Check this box if you would like to be listed in our Member White Pages Directory.
• Do not send email updates
  Check this box if you would *not* like to receive email updates on features, products and other information on our VoIP service.
• MPO - Media Path Optimization
  Checking this box may improve connection strength if you are experiencing latency or dropped calls. The default is unchecked.
• Update
  Click on update to save your preferences.
• Add (Primary Account Holders only)
  Click on the Add button to add another virtual phone number to your account.

Registered Users
This section displays all registered Virtual Numbers, their Registration information and UA Types.

• Virtual Number
  Displays the virtual number registered.
• Registration Expires
  Displays the expiration date and time of the current registration between our server and IP phone associated with that particular number. The date and time shows when the UA will expire current registration and re attempt connection with our server.
• UA Type
  Displays the type of phone and firmware version registered.

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Advanced Forwarding Option

Call forwarding is a powerful new feature that allows users more control over their VoIP calls. It allows you to send your calls anywhere, to any number, or multiple numbers.

Step 1: Where would you like to send your phone call?
When a call comes in for you, it is routed based on your choices in Step 1. You have three options:

• Send immediately to my voice mail
  Click on this option to send your incoming phone calls directly to your voicemail. Your phone will not ring.
• [Simultaneously/sequentially] ring my list of numbers for [XX] seconds
  Click on this option to send your incoming phone calls to another phone number (including PSTN numbers). From the drop down box, select whether you want the forwarded call to ring simultaneously or sequentially at the numbers you provided. Enter a value (from 1 to 99) in the small box to indicate how many seconds you would like the forwarded call to ring. In the box to the right of this option, enter the phone numbers (one per line) that you would like your calls forwarded to. Enter the numbers as you would dial them on the phone, using a 1 or 0 if needed.
  Note: In order to forward to the PSTN, the forwarding number must have PSTN access. Charges may apply when forwarding to the PSTN.
• No special forwarding
  Click this option if you would like your phone to ring normally. The call will then go through the options selected in Step 2.
• Update
  Click on update to save your preferences.

Step 2: If your call is not answered, where would you like to send it?
If you selected "No special forwarding" in step 1, your call is then routed based on your choices in Step 2. You have 3 options:

• If no answer, [simultaneously/sequentially] ring list of numbers for [XX] seconds
  If your call was not answered in Step 1, clicking this option will forward it to another set of numbers (including PSTN numbers). From the drop down box, select whether you want the forwarded call to ring simultaneously or sequentially at the numbers you provided. Enter a value (from 1 to 99) in the small box to indicate how many seconds you would like the forwarded call to ring. In the box to the right of this option, enter the phone numbers (one per line) that you would like your calls forwarded to. Enter the numbers as you would dial them on the phone, using a 1 or 0 if needed.
  Note: In order to forward to the PSTN, the forwarding number must have PSTN access. Charges may apply when forwarding to the PSTN.
• If busy, [simultaneously/sequentially] ring list of numbers for [XX] seconds
  If your call received a busy signal in Step 1, clicking this option will forward it to another set of numbers (including PSTN numbers). From the drop down box, select whether you want the forwarded call to ring simultaneously or sequentially at the numbers you provided. Enter a value (from 1 to 99) in the small box to indicate how many seconds you would like the forwarded call to ring. In the box to the right of this option, enter the phone numbers (one per line) that you would like your calls forwarded to. Enter the numbers as you would dial them on the phone, using a 1 or 0 if needed.
  Note: In order to forward to the PSTN, the forwarding number must have PSTN access. Charges may apply when forwarding to the PSTN.
• No special forwarding.
  Click this option to have your unanswered call sent to voicemail.
• Update
  Click on update to save your preferences.

Step 3: If your call is still not answered, it will go to your voicemail (if it is enabled)
If your call is not answered after being routed through the forwarding options chosen in Step 2, it will be directed to your voicemail. You must have your voicemail enabled to receive voicemail messages.

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Call History

Call History allows you to generate date-specific reports based on your phone usage.

Select a date range to report on
Generates a call history report for the timeframe specified.

• Start
  Select the starting date from the drop down menu.
• End
  Select the ending date from the drop down menu.

Call History Report
This report details your calling history for the timeframe specified.

• Date
  Displays the date (year-month-day) and time (hour:minute:second) of the call.
• Calling Number
  Displays the phone number that initiated the call.
• Number Called
  Displays the phone number that was called by the calling number.
• Country
  Displays the abbreviated name of the country that was called.
• Disposition
  Shows whether the call was answered or not.
• Type
  Type of call that was placed: R-regional, D-domestic or I-international. Other codes will apply when a call is absorbed by a prepaid calling plan.
• Duration
  Displays the duration (mm:ss) of the call from the time the number was dialed.
• Cost
  Displays the cost of the call in US Dollars.
• Records
  Counts which records are currently being displayed. If there are several pages of report, navigation arrows will be displayed so you can go to the next page, previous page, jump to the end, or jump to the beginning of the report.

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Faxes

In this section, you can manage all your faxes.

• Date
  Displays the date (year-month-day) and time (hour:min:sec) that the message was received.
• Remote Station ID
  Displays the phone number from which the fax was sent.
• Pages
  Displays the total pages in the fax.
• Bytes
  Displays the fax size in bytes.
• Resolution
  Displays the resolultion that the fax was sent in.
• Transfer Rate
  Displays the transfer speed that the fax was sent at.
• PDF icon
  Click on the pdf iconicon to view your fax. All faxes are sent in pdf format.
• Trash icon
  Click on the trash icon to delete your fax.

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White Pages

The White Pages is a searchable directory of Members.

Search Box
This is where you enter your search criteria. You can search by any or all of the fields. Tip: If you cannot find a specific member, try entering less information to broaden your search. Also, members who do not check the "Include in White Pages" box in their control panel will not show up in any white pages listings.

• Last Name
  Enter the last name of the member you want to search for.
• First Name
  Enter the first name of the member you want to search for.
• Phone Number
  Enter the virtual phone number of the member you want to search for.
• City
  Enter the city you want to search in.
• State
  Enter the state you want to search in.
• Country
  Select a country to search in from the drop down box.
• Show only online users
  Check this box to limit your search to members that are currently logged into their account.

White Pages Report
This is the list of members that is generated based on your search criteria.

• First Name
  Member's first name.
• Last Name
  Member's last name.
• Phone Number
  Member's virtual phone number.
• City
  Member's city.
• State
  Member's state.
• Country
  Member's country.
• Records
  Counts which records are currently being displayed. If there are several pages of report, navigation arrows will be displayed so you can go to the next page, previous page, jump to the end, or jump to the beginning of the report.

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Plan Information

Here you can view all the details of your Calling Plans and Pay-as-you-go Account.

Calling Plans

• ID
  ID number of your plan (for billing reference).
• Plan
  Displays the name of your calling plan.
• Renew Date
  Displays the date (year-month-day) that your calling plan is automatically renewed.
• Regional Minutes
  Displays how many regional minutes are included in this plan.
• Monthly US & Canada Minutes
  Displays how many US & Canada minutes are included in this plan.
• Minutes Remaining
  Displays how many minutes are remaining (unused) in this plan.
• Enabled Phone
  From the drop-down box, click on whichever phone number you would like this calling plan to be assigned to.

Pay-as-you-go-Callig Credit

• Date Purchased
  Displays the date (year-month-day) and time (hour:min:sec) that you purchased call credits.
• Last Use
  Displays the date (year-month-day) and time (hour:min:sec) that you last used your call credits.
• Original
  Displays the original amount of call credit that was purchased (shown in US dollars ).
• Remaining
  Displays the amount of call credit remaining (shown in US dollars).

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DID Numbers

In the DID Numbers section, you can view and edit your DID ( Direct Incoming Number) and access the 911 information for each DID Number.

• DID Number
  Displays your DID phone number.
• Last Modified
  Displays the date (year-month-day) and time (hour:min:sec) that your DID number was created.
• Connected to
  Select either a virtual number or Fax to Email from the drop down box. If you select Fax to Email, a box will appear to the right in which you can enter an email address to receive faxes.
• Update
  Click on Update to confirm your changes.
• Update 911
  Click on Update 911 to update the 911 information associated with this DID phone number.

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Conference

The Conference section allows you to set up, edit and notify participants of a conference call.

• Status
  Displays the current status of the conference (Created, Started, and Expired).
• Date
  Displays the date (year-month-day) and time (hour:min:sec) scheduled for the conference.
• Action
  Click Edit to modify a scheduled conference.
  Click Delete to delete the scheduled conference.
• Schedule
  Click on Schedule to create a new conference.

Create a Conference Schedule
This is where you create a new conference call or modify an existing one.

Conference Information

• Admin PIN
  The PIN used by the creator of the conference to access the virtual conference room.
• Admin Name
  Member who created the conference.
• Admin Phone
  The Admin's virtual number.
• Video Conference
  Check this option if you would like your conference call to be a Video Conference.
• Quiet Mode
  Check this box if you do not want to announce people coming in and leaving the conference.
• Allow 800 dial-in
  Check this box if you would like the conference to be available via Toll Free (866) 448-7747.
• Date
  Select a date for your conference from the drop-down menu.
• Time
  Select a time for your conference from the drop-down menu.
• Duration
  Select how long you would like the conference room for.

Guest

• Virtual Number
  Type in the virtual phone number of your first conference guest.
• Name
  Type in the name of your first guest.
• PIN
  Displays the PIN number required by your guest to enter the conference call.
• E-mail
  Type in the email address of your guest (if you would like them to be notified by email).
• Talk Only
  Check this box if you would like this guest to only be able to talk but not hear others during the conference.
• Listen Only
  Check this box if you would like this guest to only be able to listen and not to talk to others during the conference.
• Normal
  Check this box to give your guest the ability to talk and listen during the conference.
• Send email invite
  Check this box if you would like your guest notified via email of the scheduled conference.
• Remove
  Click on Remove to delete this guest from the conference call guestlist.
• Add
  Click on Add to add another guest to the conference call guestlist.
• Schedule
  Click on Schedule to save your changes and close this menu.
   

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Missed Calls

The Missed Calls section allows you to generate date-specific reports of the calls you missed.

Select a date range to report on
Enter the starting and ending dates you would like to generate a report for.

• Start
  Select the starting date from the drop down menu.
• End
  Select the ending date from the drop down menu.

Missed Calls Report
This report details your missed calls for the timeframe specified.

• Date
  Displays the date (year-month-day) and time (hour:minute:second) of the call.
• Number Called
  Displays which phone number the incoming call was trying to reach.
• Calling Number
  Displays the incoming call's phone number.
• Caller ID
  Displays the ID (name and phone number) of the incoming call.
• Disposition
  Shows whether the call was answered or not.
• Records
  Counts which records are currently being displayed. If there are several pages of report, navigation arrows will be displayed so you can go to the next page, previous page, jump to the end, or jump to the beginning of the report.

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Notepad

The Notepad section allows users to type notes, save them, and email them to others.

• Notepad
  In the large box, type your note.
• Save
  Click on Save to save your note. It will always show in the Notepad box until it is cleared.
• Clear
  Click on Clear to delete your note.
• Email it to:
  Enter an email address you wish to send your note to and click on Send to send it.

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Rate Lookup

Rate Lookup allows you to enter a phone number and see where that number is located, what the per minute cost is, and what Calling Plans can be used to call that number.

Enter the phone number you wish to look up
Enter the phone number you wish to look up the rates for in the box provided. Type the number as you would dial it on the phone. Click Lookup Number to start the search.

Prefix Info
Shows detailed information about the phone number you looked up.

• Prefix
  Displays the number's calling prefix.
• IDDD
  Indicates the IDDD- International Direct Distance Dialed country code.
• Country
  Displays the abbreviation and full name of the country the number is located in.
• Per Minute Rate
  Displays the cost per minute for that prefix.

Available Calling Plans
Displays a list of all calling plans that are available for that number.

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Calling Card Setup

When accessing a calling card gateway you will need to enter a 12 digit pin number consisting of your virtual number and a 5 digit pin number you can set below. Please enter the 5 digit pin you would like and click update.

• Pin Number
  Enter your 5 digit PIN number.
• Update
  Click on Update to save your PIN number.
   

Our Pinless Dialing feature allows you to store phone numbers which will have instant access to our calling card gateways. Enter a description and a phone number and click add. You can add as many numbers as you like. Once you have added a number, simply dial a calling card gateway, wait for the dial tone, then dial the number you wish to call.

• Description
  Enter a name to associate with this number.
• Phone Number
  Enter their phone number.
• Update
  Click on Update to save your information.
• Remove
  Click on Remove to delete this number.
• Add
  Click on Add to submit the number and description that the user has just entered. Once submitted, a new field is provided to add another number.

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911 Information

• I am located within US/CA.
  Check this box if your 911 registered address is in the United States or Canada.
• I am not located within US/CA.
  Check this box if your 911 registered address is in not the United States or Canada.
• Phone Number
  Displays the DID number associated with this 911 address.
• Name
  Enter your full name.
• Comment
  Enter a comment if you wish.
• State/Province
  Enter the state or province you live in.
• City
  Enter the city you live in.
• House Number
  Enter your home's house number.
• Number Suffix
  Enter your home's house number suffix.
• Street Direction Prefix
  Choose your home's street direction prefix from the dropdown list.
• Street Name
  Enter your home's street name.
• Street Direction Suffix
  Choose your home's street direction suffix from the dropdown list.
• Street Type
  Choose the type of street you live on from the dropdown list.
• Location Description
  Enter a description of the location of your home
• Postal/Zip Code
  Enter your home postal or zip code.
• Save
  Click on Save to save your information.
• Close
  Click on Close to close this dialogue box.

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Voicemail

With this Pay-as-you-go Calling and Unlimited Calling Plan feature, if you are on the phone or you are unable to answer a call, the system will send the caller to your voicemail box. Once there, they will be able to record a voice message for you. When you have messages waiting, the system will notify you by sending your phone a MWI (message waiting indication). Depending on your phone, this will show up as a blinking light or a "stuttering" dial tone. Voicemail messages will also be emailed to you as well as available by phone.

• Voicemail user interface
  Displays the logged in user's name and phone number, message number currently being played (New 1, Saved 1, etc.), the elapsed time during message playback (minutes:seconds), and the total message time. There are also five navigation buttons and one record button.
  Jump to previous message.
  Play current message.
  Pause current message.
  Stop current message.
  Jump to next message.
  Download all messages.
• Save
  Click Save or the file icon to save the current message.
• Delete
  Click on Delete or the trash can icon to delete the current message.
• Total
  Displays the message length (minutes:seconds).
• Message left on
  Displays the date (year-month-day) and time (hour:min:sec) the voicemail message was received.
• New
  Displays how many new messages you have.
• Saved
  Displays how many saved messages you have.

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Buddy List

Use the Buddy List to keep track of frequently called numbers.

The Buddy List is located on the middle left navigation bar. It displays the number and name of each person in your buddy list. There is also a call history icon . Click on this icon to jump to the Call History page and search for calls from this contact only.

Edit your Buddy List
Click on Edit to change or add to your buddy list.

• Name
  Displays the contact's name. Click on their name to edit their contact information.
• Virtual Number
  Displays the contact's virtual phone number.
• Secondary Number
  Displays the PSTN phone number of the contact person.
• Action
  Click on the trash can icon to delete this contact.
• Add
  Click on add to add another contact to your buddy list.
• Close
  Click on close to close this dialogue box.

Add/Edit Buddy List Entry
If you click on Add or click on a person's name in your Buddy List, another dialogue box will appear. Here you can add another contact person to your Buddy List or edit the information stored of a current contact.

• Name
  Enter your contact's name.
• Virtual Number
  Enter your contact's virtual phone number.
• PSTN Phone
  Enter your contact's PSTN phone number.
• Save
  Click on Save to save the current information and close this dialogue box.
• Close
  Click on Close to close this dialogue box without saving any changes.

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Change Password

Change your account login password.

• Old Password:
  Enter your old password.
• New Password:
  Enter your new password.
• Retype for verification:
  Retype your new password.
• Submit
  Click submit to apply your changes.

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Logout

Click on "Log Out" on the bottom of the left navigation bar to exit your control panel session. If you do not log out of your control panel session, you will automatically be logged out once you leave our website.

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