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FAQ

Setup

Phone Configs

Calling Portals

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Setup


Connecting to Globephonex's VoIP network is easy. You will first need a SIP compatible IP phone. We have certified some of the more popular phones here. If you want to get started immediately, you can download a soft phone, like

 X-ten while you wait for your hard phone to arrive.

STEP 1

Follow the instructions to configure the phone you are using. Once configured, you should be able to pick up the handset and get a dial tone. This would indicate that the phone is successfully configured and registered with the network.


 

STEP 2

Your first call should be to the Echo test server. Dial 600. You should hear an explanation of what the echo test is and then a beep. Everything you say will then be repeated back to you as soon as it is received. If you can hear yourself, then you know that your setup is complete.

Now that you are setup, you are ready to make and receive calls!


 

Quick Reference Guide
Echo Test - Dial 600 Test your audio connection to the server.
Who Am I - Dial 8400 Say the phone number you are dialing from.
Info - Dial 411 News, Stocks, Sports, Entertainment, Travel.
Voicemail - Dial 8500 Check your voicemail messages.
Conference Room - Dial 8700 Join a conference call in room 000.
White Pages Online listing of Globephonex members.
Control Panel Edit your Globephonex account information.

 
Quick Calling Guide
Toll free outgoing PSTN calls Dial 1 + 800 + seven digit number
(also for 888, 877, 866)
Continental US and Canada calls Dial 1 + area code + seven digit number
International calls Dial country code + city code + phone number
Receive PSTN Calls (305 portal) 1 + 305 + 728 + 6300 then Globephonex number (Pay-as-you-go Members' numbers only)
Receive PSTN Calls (905 portal) 1 + 905 + 481 + 0170 then Globephonex number (Pay-as-you-go Members' numbers only)
Receive PSTN Calls (+44 2 portal) + 44 + 20 + 7043 + 9020 then Globephonex number (Pay-as-you-go Members' numbers only)
Receive PSTN 1 800 Calls $.05/min 1 + 800 + 360 + 1904 then Globephonex number (Pay-as-you-go Members' numbers only)
Calling Card with IPX phone 8600 then Globephonex number then Pin* number
Calling Card with PSTN phone (305 portal) 1 + 305 + 728 + 6301 then Globephonex number then Pin* number
Calling Card with PSTN phone (905 portal) 1 + 905 + 481 + 0169 then Globephonex number then Pin* number
Calling Card with PSTN phone (+44 2 portal) + 44 + 20 + 7043 + 9021 then Globephonex number then Pin* number
Calling Card with PSTN phone (1-800) $.05/min + Applicable 1 + 800 + 360 + 1961 then Globephonex number then Pin* number